Payments Are Lagging or Slow
Payments Are Lagging or Slow
Last Updated:What's in this article?
Cause
Typically this happens because of a poor internet connection. Follow the steps for troubleshooting the internet
Resolution
Pre-requisite: Must be present Onsite
UniFi Status LED patterns
Click to expand and see lights/meanings
- Blue and White status LEDs apply to all our UniFi access points, routers, switches and the UDM (base model) with the exception of the legacy devices: UAP, UAP-LR, UAP-Outdoor5.
- Legacy UAPs have Amber and Green LED on the front of the unit.
- The animations are for illustrative purposes – the speed of the flashing or strobing patterns below might differ slightly with that of the device.
- While the LED patterns below are shown for Access Points, the rest of the UniFi device LED patterns have the same meaning.
Flashing White / Off every 1/2s
The device is initializing and booting up
Steady White
The device is awaiting Adoption
Slow flashing Blue (UDM only)
A client device is connected to the UDM via Bluetooth
Steady Blue
The device is adopted and is in normal operating mode
(Access Point is broadcasting SSIDs)
Strobing White / Off
If this happens, power cycle the Access Point.
If this doesn’t help, please reach out to our support team.
Quickly flashing White / Blue
The device firmware is currently being upgraded – do not interrupt the process!
(UDM will flash only white during an upgrade)
Blue and flashing Off every 5s
Access Point has lost network connectivity and is searching for wireless uplink
Rapid flashing Blue / Off
The device “Locate” feature was activated in the UniFi Network application
Flashing White-Blue-Off
The device is in TFTP mode.
To enable this mode:
- Hold the reset button before applying power
- Continue to hold the reset button until this LED sequence appears
If this wasn’t intentional, please check if the device’s reset button isn’t jammed (it should click when pushed).
LED Off
The device is offline.
Verify the Power, POE, and Ethernet cables to troubleshoot.
https://phoenixsystems.tv/knowledge-base/unifi-status-led-patterns/
How Do I Find/ Locate My Router
Typically located in the office or wherever your internet service connection enters the building. The router that SmartTab uses is either a Ubiquiti Unifi UDM (a white R2D2 looking orb) or an ASUS router.
How Do Power Cycle My Router
Do not “restart” the router, but rather recycle power to the router by unplugging the power cable for 10 seconds, and then reconnect the power cable and wait for 1-2 minutes for the router to reconnect.
If the problems persists, what should I try next?
Locate your modem/router provided to you by your internet service provider and repeat the same steps with their device 1st. Then after waiting for the modem/router to come back up, repeat the steps with the SmartTab router.
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