How do I do a fresh install?
Stations are not loading POS software - How Do I DO a fresh install on a sub-station or main-station?
Last Updated:What's in this article?
Please contact the SmartTAB team for additional troubleshooting before proceeding. If the computer needs to be wiped for a fresh install, they will tell you
ONLY DO THIS IF YOU TRIED ALL OTHER OPTIONS.
- Fresh Install on a Main-Station
- Fresh Install on a Sub-Station
How do I do a fresh install on a main-station?
General guidelines: ONLY DO THIS IF YOU TRIED ALL OTHER OPTIONS. You will most likely need to backup the database before doing this.
Pre-requisite: A remote connection to the POS station or being on site (keyboard and mouse preferred but not required) with an active internet connection. *If you do not have a keyboard, you can pull up the virtual keyboard by tapping the white K, going to Applications, scroll down to Utilities and then scroll down to find the Virtual
- If the POS station is going back and forth from the desktop to Warming Up screen, you will need to close all the apps & windows from the desktop before it relaunches the POS app.
- Once you are on the desktop and nothing is loading in the background, you are ready to begin removing all the SmartTab files and folders associated with the install
- Create a copy of the Database:
- Place the saved database in the correct .smarttab folder
- Click on Home from the left hand side of the File Manager window.
- Tap/click on the Wrench icon in the top right corner.
- Confirm the Show Hidden Files option is selected, if not turn it on. When turned on you will see extra dimmed folder icons in the File Manager window.
- Click on the .smarttab folder
- Select the pos folder.
- Select the data folder.
- Right-click on an empty space of the "date" window and select Paste One File from the small pop-up menu.
- Select Overwrite when prompted.
This will paste the saved database from the Documents folder and replace the "smartTab.sqlite" file already created in the "data" folder.
- Select Downloads from the File Manager window.
- Delete all files located in the Downloads folder.
- Once you have deleted the files in the Downloads folder and the removed the ./smarttab folder from Midnight Commander you are ready to do install the POS software.
How do I do a fresh install on a sub-station?
Pre-requisite: A remote connection to the POS station or being on site (keyboard and mouse preferred but not required) with an active internet connection. *If you do not have a keyboard, you can pull up the virtual keyboard by tapping the white K, going to Applications, scroll down to Utilities and then scroll down to find the Virtual Keyboard.
- If the POS station is going back and forth from the desktop to Warming Up screen, you will need to close all the apps & windows from the desktop before it relaunches the POS app.
- Once you are on the desktop and nothing is loading in the background, you are ready to begin removing all the SmartTab files and folders associated with the install
- Once you have deleted the files in the Downloads folder and the removed the ./smarttab folder from Midnight Commander you are ready to do install the POS software. The guide is linked here, begin at step 5.
To Install
Contact the SmartTAB team via Slack. Let them know the name of the Venue and the PC so that they can do the install.