Hardware - My Built in Chip Reader is not Responsive -NEED IMAGES

Hardware - My Built in Chip Reader is not Responsive

Last Updated: November 29, 2022

What's in this article?

Prerequisite: Must be onsite and physically in front of the station in question with the chip reader issues.

  1. Look directly in to the slot on the chip reader, is there a solid green light on?
    • If yes skip to step 3
    • If not, continue to step 2.


  2. If there is no solid green light on in the chip reader slot, look behind the chip reader itself to verify there is a micro USB cable firmly plugged into the reader then trace said cable to ensure it is also firmly plugged in to the bottom of the station.


  3. Once the cable (referenced above) is plugged you should restart the system, if the cable has been plugged in (as in step 1) then unplug before, plug back into the station and restart the system.


  4. Once the station and software boot back up the chip reader should now be usable once more. if not, this may indicate that there is a physical issue and your chip reader unit should be diagnosed and/or replaced by a SmartTab tech in person.


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