Credit Cards Not Processing

General guidelines: All of the equipment should be processing on the SmartTab network (stpos). 
When credit card payments are not processing, 99% of the time that means the internet is not working.  This can sometimes be resolved by power cycling the modem from the ISP (ex. Comcast, Spectrum, Monkey Brain, AT&T, etc.) 

Pre-requisite: Must be onsite and able to locate the router.

See Also: Internet Connectivity Trouble Shooting

1. Ensure that all of your devices are connected to the stpos (SmartTab) network.
   If they are connected to the SmartTab network and are still not processing, continue below

2. Steps If your location has a Dream Machine, locate it.  It usually has a blue glowing ring around the top *example image below.

   

3. First confirm the internet cable going into the input of the Dream Machine is securely inserted.  Then pull the power cable directly from the Dream Machine. *The power cable will be white & flat.

   

4. After you unplug the power cable, wait 30 seconds and then plug it back in. It will take several minutes before the Dream Machine restarts fully.  You will here a doorbell like sound when it has restarted fully.

   

5. If that does not work please escalate to the SmartTab / Boomtown Slack Channel or have the client contact the Processing company directly.

   ExpiTrans, Inc. | www.expitrans.com 

   888-270-3642

   22412 Gilberto, Suite B 
   Rancho Santa Margarita, CA 92688