Printer Groups

Last Updated: January 13, 2023

What's in this article?

Printer Groups
Printer Group EXPOs
Items and Category printer Group Assignments
How to assign Physical Printers to Printer Groups and Printer Group EXPOs
A printer groups is a way to assign what printer items will print to. After you create a printer group and add items to it, you will be able to assign the group to a physical printer
- Add a Printer Group
- Edit a Printer Group
- Delete a Printer Group
- Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Type the name of the Printer group and hit +ADD
  The New Printer Group will appear
  You can now assign Physical Printers to the Printer Groups by configuring them at the stations
  
  How to Configure Printers
  
  Public | Jul 04, 2024
  
  Prerequisite: Be on-site in front of a terminal with Login Access
  Note: The Receipt printer group will only work with thermal printers. It will not work with a U220B or similar printer
  Log into the Smarttab terminal and select ···MORE
  Click on the PRINTER ASSIGNMENT button in the bottom of the screen
  There will be several printer selections starting with RECEIPT(which is the first by default) followed by other selections (ie BAR, KITCHEN, EXPO, SERVICE-BAR)
  Printers other than the Receipt printer can be added in the PRINTER GROUP area in the Back of the House under Menu Designer
  Use the Drop-down of each of the printer type to select the desired printer
  There will be an add printer option to add additional printers if needed.
  If you are unable to find the desired printer for the category you may need to use the Scan Available Printers button in the top-right corner of the screen.
  A spinning wheel will appear to indicate that the station is searching all available local and network printers
  Once this process is complete you may again use the drop down menu in each category to search for the desired printer.
  Once you have selected the desire printer from the list of available printers, click RENAME to the left of the drop down and rename the printer to its correct value. Click the Green checkmark when done
  ie. "receipt"
  If you are troubleshooting and the Printer in question (ie. BAR-KITCHEN) is not working, you must determine is the correct printer assigned to to it?
  Is the printer you are trying to use enabled?
  Press the Test Print to see if a receipt or chit is sent to the printer in question.
  
  Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Click on the Printer Group you wish to edit
  Click on the 🖉Pencil icon on the right side of the select printer group
  
  Re-name the Printer Group as desired
  Press the ✓ to save your changes
  Press the X to discard your changes
  Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Click on the Printer Group you wish to edit
  Click on the 🖉Pencil icon on the right side of the select printer group
  
  Click on the Trash Can Icon
A printer group EXPO is a way to have multiple printer groups print to the same printer. Once you have printer groups, you can add an EXPO and assign printer groups to the expo the same way you assign items and categories to a printer group. You configure the printer for the EXPO the same way you do a printer group. BUT you can assign the printer groups individually to printers and then have the additional EXPO printer also print that printer groups prints
- Add a Printer EXPO
- Edit a Printer EXPO
- Delete a Printer EXPO
- Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Type the name of the EXPO and hit +ADD
  The New Printer EXPO will appear
  Add printer groups to the expo
  Click the EXPO to select it (If just added, it will be selected by default)
  Use the Drop-down(s) to select which printer groups you want to add to the expo. Select as many as desired
  You can now assign Physical Printers to the Printer Expos by configuring them at the stations
  
  How to Configure Printers
  
  Public | Jul 04, 2024
  
  Prerequisite: Be on-site in front of a terminal with Login Access
  Note: The Receipt printer group will only work with thermal printers. It will not work with a U220B or similar printer
  Log into the Smarttab terminal and select ···MORE
  Click on the PRINTER ASSIGNMENT button in the bottom of the screen
  There will be several printer selections starting with RECEIPT(which is the first by default) followed by other selections (ie BAR, KITCHEN, EXPO, SERVICE-BAR)
  Printers other than the Receipt printer can be added in the PRINTER GROUP area in the Back of the House under Menu Designer
  Use the Drop-down of each of the printer type to select the desired printer
  There will be an add printer option to add additional printers if needed.
  If you are unable to find the desired printer for the category you may need to use the Scan Available Printers button in the top-right corner of the screen.
  A spinning wheel will appear to indicate that the station is searching all available local and network printers
  Once this process is complete you may again use the drop down menu in each category to search for the desired printer.
  Once you have selected the desire printer from the list of available printers, click RENAME to the left of the drop down and rename the printer to its correct value. Click the Green checkmark when done
  ie. "receipt"
  If you are troubleshooting and the Printer in question (ie. BAR-KITCHEN) is not working, you must determine is the correct printer assigned to to it?
  Is the printer you are trying to use enabled?
  Press the Test Print to see if a receipt or chit is sent to the printer in question.
  
  Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Click on the EXPO Group you wish to edit
  Click on the 🖉Pencil icon on the right side of the selected EXPO group
  Re-name the EXPO Group as desired
  Press the ✓ to save your name change
  Press the X to discard your name change
  Delete or add Printer Groups as desired
  Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Click on the EXPO Group you wish to edit
  Click on the 🖉Pencil icon on the right side of the selected EXPO group
  Click on the Trash Can Icon to Delete the EXPO
Item, Category, reassign tabs?
1. Select the printer group
2. Select the category or item
3. it will assign
- Assign an Item to a Printer Group
- Assign a Category to a Printer Group
- Remove Item From Printer Group
- Unlink a Category from a Printer Group
- Change Assigned Printer Group on Item
- Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Select the Desired Printer Group
  With the Printer Group selected, click on the Item you wish to add to the printer Group
  The Printer Group name will appear in the bottom-left corner of the item
  Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Select the Desired Printer Group
  With the Printer Group selected, click on the Category on which you wish to change the printer Group
  A Dialogue will appear and ask if you are sure. Select Yes
  The new Printer Group name will appear on the right-hand side of the category
  Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Select the Printer Group that is already assigned to the item
  With the Printer Group selected, click on the Item you wish to unassign from the printer Group
  The Printer assignment will remove
  Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Click on the Unlink icon on the Category from which you wish to remove the printer Group
  A dialogue will appear asking if you are sure. Select Yes
  
  The Printer assignment will remove
  Log into the Back-end Portal (URL varies by merchant)
  Select the Hamburger menu on the top-left
  Select Menu
  Select the Printer Groups Tab
  Select the Desired Printer Group
  With the Printer Group selected, click on the Item on which you wish to change the printer Group
  The new Printer Group name will appear in the bottom-left corner of the item
How to Configure Printers

Public | Jul 04, 2024

Prerequisite: Be on-site in front of a terminal with Login Access
Note: The Receipt printer group will only work with thermal printers. It will not work with a U220B or similar printer
Log into the Smarttab terminal and select ···MORE
Click on the PRINTER ASSIGNMENT button in the bottom of the screen
There will be several printer selections starting with RECEIPT(which is the first by default) followed by other selections (ie BAR, KITCHEN, EXPO, SERVICE-BAR)
Printers other than the Receipt printer can be added in the PRINTER GROUP area in the Back of the House under Menu Designer
Use the Drop-down of each of the printer type to select the desired printer
There will be an add printer option to add additional printers if needed.
If you are unable to find the desired printer for the category you may need to use the Scan Available Printers button in the top-right corner of the screen.
A spinning wheel will appear to indicate that the station is searching all available local and network printers
Once this process is complete you may again use the drop down menu in each category to search for the desired printer.
Once you have selected the desire printer from the list of available printers, click RENAME to the left of the drop down and rename the printer to its correct value. Click the Green checkmark when done
ie. "receipt"
If you are troubleshooting and the Printer in question (ie. BAR-KITCHEN) is not working, you must determine is the correct printer assigned to to it?
Is the printer you are trying to use enabled?
Press the Test Print to see if a receipt or chit is sent to the printer in question.

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